Customer Field Service Engineer
Salary:
40-50k
Location:
West Midlands
Location: Midlands
Salary: £40k – £45k
The Company: CNC Machine Manufacturer
The Role:
- Install, test, service and repair/rebuild the company machines ensuring the equipment conforms with company operating specifications and customer requirements.
- Promotion of the company’s machine tool performance & reliability, company engineering competencies and customer service excellence.
- Provides prompt engineering support to customer manufacturing operations relating to company machine tool installation, product performance, operating & maintenance procedures on customer premises.
- Provides timely accurate technical advice to customers (Help Desk).
- Evaluates company product/service performance in the field.
- Provides technical inputs into development and evaluation of new company products.
- Feeds back intelligence relating to customer needs, company product & service performance, competitor product performance and sales activity to company management.
- Ensures the company’s products conform to customer production & quality requirements.
- Reports directly to the Operations Manager
- Relates to the customer for field service and repair, help desk support, installation, training, new product information and maintenance of ongoing relationships.
- Establishes and maintains effective working relationships across the company
- Provides accurate feedback on service issues to engineering and central service functions.
- Liaises with sales and applications departments for customer support related issues e.g. installation scheduling, machine preparation for demonstration etc.
- Liaises with shipping and purchasing departments to ensure parts delivery.
Requirements:
- Engineering competencies to a minimum of trade level
- Tertiary in engineering mechanical or electrical (advantageous)
- Completed studies in business administration (advantageous)
- Customer service engineering experience in a geographically dispersed organization
- Excellent verbal and written communication skills
- Demonstrated PC Skills (excel, word, and PowerPoint)
- Able to meet deadlines plan and organise work priorities
- Minimum of 5 years’ experience with Relevant trade or engineering qualifications for CNC machine servicing/support or Trade qualified electrical/electronic an advantage
- Strong focus on customer service
- Knowledge of the Company’s CNC systems or Fanuc Robots and other CNC systems will be an advantage
- Able to work from their own initiative
- Demonstrate flexible and positive attitude
- Training will be given to the successful applicant
- Overseas and travel may apply
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