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Talk to us 0161 443 0000

Team Leader/Trainer – Contact Centre Onboarding & Embedding Specialist – AD3862

Salary:

£30K

Location:

Location:

Warrington

 

Salary:  £30K

 

Working Hours/Shift Pattern:

Working hours will be 37.5 hours per week worked Monday – Friday between the hours of 08:00 to 18:00.

 

Company:

Dynamic and innovative communications group with a large heritage in print. Acting as a conduit between clients and their customers, across every inbound and outbound channel.

With offices in Warrington and Central London also, they are committed to delivering exceptional service to their clients.

 

The Role:

This hybrid Team Leader and Trainer position combines operational leadership with hands-on training responsibilities to ensure seamless onboarding and effective embedding of new team members within their contact centre environment.

In this role, you will support the development of a skilled, confident, and cohesive team, fostering an environment where new and existing employees can thrive.

As a leader, you will oversee daily operations, provide real-time support, and manage escalations.

As a trainer, you will focus on designing and delivering tailored onboarding and embedding programs to ensure that all new team members feel integrated, capable, and ready to succeed.

 

Requirements:

  • Proven experience in customer service, training, or team leader role within a contact centre
  • Experience in onboarding, embedding, and training programs, ideally within a fast-paced or customer-focused environment
  • Proficient in CRM software, contact centre management tools, and training technology

Apply

Contact Alison Dagnall:

Alison Dagnall

Senior Print & Packaging Consultant
07710 523 618

Our specialist advisors

Meet everyone...
Jessica Thorley
Specialist Resourcer
Anna Gale
Divisional Manager/Branch Manager
Alison Dagnall
Senior Print & Packaging Consultant
Sue Kirkman
Senior Consultant - Print/B1/B2/Digital/Large Format/Print Management/Labels/Signage/BMS
Emma Ingham
Specialist Recruitment Consultant
Abbie Morrison
Resource Manager

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What do they say about us?

Our Client say

"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."
James Boydell
STi Group

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