-print 30years INDUSTRYSPECIALISTS arrow-down arrow-left arrow-right arrow-up bms bubble capital-equipment close drives facebook fmcg ingredients linkedin machine-tools packaging print search twitter psychometric-profiling
Talk to us 0161 443 0000

Client Services/Account Manager

Salary:

c.£35,000

Location:

Greater London

The Company:
My Client is an award winning POS company with multiple sites in the UK and Europe who are looking for a Client Services/Account Manager who is looking to progress.

The Role:
• Ensure client service KPI (key performance indicators) are delivered upon
• Identify/take client briefs and interpret for the Group (Design / CAD / Print / Data brief for dynamic print / Logistics / AFD). Escalate where appropriate.
• Working in accordance with agreed business process (efficient processing of client briefs and liaison between different internal teams)
• Review and fill in gaps in client briefs
• Accountable for the handover of jobs into Estimating & Scheduling
• Work with Sales Team to develop great customer relationships and play an active role in the on-going client relationship. Direct client contact.
• Gather information / material for monthly client account packs
• Attend off site client review meetings with Sales Team when requested
• Report lack of compliance to business process
• Escalate issues and offer up solutions to problems
• Identify when items should be added to the standard element lists for accounts
• Ensure all client element specification briefs are up to date.
• Drive product innovation
• Responsible for project purchase order cover across own projects
• Train new Client Services team members to ensure service levels are understood and delivered upon
• Work with team to drive actionable / relevant critical paths
• Implement change strategies as briefed by Senior Client Services Manager
• Provide proposals for continuous improvement
• Skilled at managing workload and managing a small team

Requirements:
• Be an effective communicator (direct client conversation / internal teams)
• Be able to listen to provide a balanced response / plan to challenging situations
• Proficient in Excel (v-lookup, if statements, pivot tables, basic formula building)
• Implement and follow business process
• Understand risk level and when to escalate issue to management
• Good technical print knowledge
• Excellent project management skills
• Can do attitude
• Problem solving
• Take ownership of challenges and overcome them
• Open and honest
• Standard setter
• Takes ownership of their development plans
• Take on constructive criticism to better self
• Strive to learn and understand your client’s business and type of retailing
• Willingness to learn and adapt

Apply

Contact Client Services/Account Manager:

Client Services/Account Manager

Our specialist advisors

Meet everyone...
Kelly Kehoe
Specialist Recruitment Consultant
Anna Gale
Divisional Manager/Branch Manager
Alison Dagnall
Senior Print Consultant
Sue Kirkman
Senior Consultant - Print/B1/B2/Digital/Large Format/Print Management/BMS
Emma Ingham
Technical Print & Packaging Consultant
Abbie Morrison
Recruitment Consultant

Latest jobs

11 Dec 2024
Print
Collections Team Leader – AD3863
North West
£30K
11 Dec 2024
Print
Team Leader/Trainer – Contact Centre Onboarding & Embedding Specialist – AD3862
£30K
6 Dec 2024
Print
Senior Estimator
Yorkshire & the Humber
£32,000
5 Dec 2024
Drives, Controls & Instrumentation
Technical Sales Specialist – AM3860
South East
30-40k
5 Dec 2024
Drives, Controls & Instrumentation
Technical Assistant – AM3886
South East
20-30k
5 Dec 2024
Drives, Controls & Instrumentation
External Sales Engineer
North West
Negotiable
4 Dec 2024
Print
Print Operator/Finisher (Digital Print) – AD3859
South East
£28K - £31K
25 Nov 2024
Print
Business Development Director – Litho Printing – AD3858
South West
£50K - £100K
20 Nov 2024
Drives, Controls & Instrumentation
Electrical Service Engineer – AG3859
South East
Negotiable
12 Nov 2024
Print
Print Production Operator – Digital Printing & Finishing – AD3857
South East
£30K - £32K

Trusted by

Prismaflex UK Ltd
Manchester Paper Box (1964) Ltd
BG Energy Solutions
Brunel Promotions
Richard Kingsbury
John Bannister
Mike Jenkins
Tony Cooper
Liane Avery, Project Manager
Douglas Mackay
Managing Director
Sales Director
James Boydell
What do they say about us?

Our Client say

"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."
James Boydell
STi Group

Key Recruitment has updated its cookie policy. We use third-party cookies to personalise content, provide social media features, and analyse our traffic to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Key Recruitment website. I consent to cookies Find out more

top