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Talk to us 0161 443 0000

Client Services/Account Manager




Greater London

The Company:
My Client is an award winning POS company with multiple sites in the UK and Europe who are looking for a Client Services/Account Manager who is looking to progress.

The Role:
• Ensure client service KPI (key performance indicators) are delivered upon
• Identify/take client briefs and interpret for the Group (Design / CAD / Print / Data brief for dynamic print / Logistics / AFD). Escalate where appropriate.
• Working in accordance with agreed business process (efficient processing of client briefs and liaison between different internal teams)
• Review and fill in gaps in client briefs
• Accountable for the handover of jobs into Estimating & Scheduling
• Work with Sales Team to develop great customer relationships and play an active role in the on-going client relationship. Direct client contact.
• Gather information / material for monthly client account packs
• Attend off site client review meetings with Sales Team when requested
• Report lack of compliance to business process
• Escalate issues and offer up solutions to problems
• Identify when items should be added to the standard element lists for accounts
• Ensure all client element specification briefs are up to date.
• Drive product innovation
• Responsible for project purchase order cover across own projects
• Train new Client Services team members to ensure service levels are understood and delivered upon
• Work with team to drive actionable / relevant critical paths
• Implement change strategies as briefed by Senior Client Services Manager
• Provide proposals for continuous improvement
• Skilled at managing workload and managing a small team

• Be an effective communicator (direct client conversation / internal teams)
• Be able to listen to provide a balanced response / plan to challenging situations
• Proficient in Excel (v-lookup, if statements, pivot tables, basic formula building)
• Implement and follow business process
• Understand risk level and when to escalate issue to management
• Good technical print knowledge
• Excellent project management skills
• Can do attitude
• Problem solving
• Take ownership of challenges and overcome them
• Open and honest
• Standard setter
• Takes ownership of their development plans
• Take on constructive criticism to better self
• Strive to learn and understand your client’s business and type of retailing
• Willingness to learn and adapt


Contact Craig Smith:

Craig Smith

Senior Consultant
0161 443 4992

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Our Client say

"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."
James Boydell
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