-print 30years INDUSTRYSPECIALISTS arrow-down arrow-left arrow-right arrow-up bms bubble capital-equipment close drives facebook fmcg ingredients linkedin machine-tools packaging print search twitter psychometric-profiling
Talk to us 0161 443 0000

Internal Sales Engineer

Salary:

Up to £30k dep on exp + bonus

Location:

West Midlands

The Role:
An Internal sales engineer is a highly skilled, highly motivated, customer centric internal sales person, with a passion for providing world beating service to their customer both internal and external. Their internal sales role combines transactional sales, technical pre-sales support, and engineering excellence to provide their customers with timely assistance on technical purchases required to run their businesses.
• Take ownership of customer interactions.
• Answer incoming quarries either the telephone (less than 3 rings) or email (1 hour) in a timely manner.
• Assist the customer with technical queries, escalating in branch then within group if you do not have the technical skills to answer the customer yourself. Throughout the process remaining responsible for the customer interaction
• Pre-qualify request for quotation with calls (where appropriate)
• Produce timely and accurate quotations presenting the customer with price, discount and accurate availability. The quote to be provided via a standard email template as defined by the branch.
• Make sure the Branch Manager, External Sales Engineer and Internal Account Manager (where appropriate) are copied in
• Follow up and keep records of quotes.
• Key new orders accurately notifying the customer of acceptance and expected delivery of the items as part of the order acknowledgement. This is provided via a standard email template as defined by the branch.
• Check the delivery dates of existing orders placed on the system by you, informing the customer and branch manager if these changes.
• Liaise with stores to notify them of large orders being placed, multiple deliveries, or rush orders
• Maintain CRMi records for any customer you are interacting with for discounts, contacts, and carriage.
• Support external sales with telesales for turn down list, and other initiatives.
• Takes ownership of assigned accounts, keeping abreast of quotes for them, orders keyed and delivery issues, visiting the customers on a 6-month basis to address any issues the customer has.
• Attend training when provided, and use allocated self-training time to keep up to date on new technologies.
• Willingness to assist with things outside their role, when the job requires

Requirements:
• HNC/HND or above in electrical or control engineering
• A customer centric service approach.
• Works well under pressure
• Friendly and approachable
• Good telephone skills and an enjoyment speaking to people on the phone.
• Good time management, and the ability to regulate their time even under stressful conditions
• Good IT skills, strong in excel, word, and outlook.
• Good communicator

 

Apply

Contact Anna Gale:

Anna Gale

Divisional Manager/Branch Manager
0161 443 0006

Our specialist advisors

Meet everyone...
Kelly Kehoe
Specialist Recruitment Consultant
Anna Gale
Divisional Manager/Branch Manager
Alison Dagnall
Senior Print Consultant
Sue Kirkman
Senior Consultant - Print/B1/B2/Digital/Large Format/Print Management/BMS
Emma Ingham
Technical Print & Packaging Consultant
Abbie Morrison
Recruitment Consultant

Latest jobs

7 Jun 2024
Drives, Controls & Instrumentation
Service Engineer
North West
40-50k
5 Jun 2024
Print
Sales Administrator/Internal Sales
East Midlands
£22k - £29k dep on exp
4 Jun 2024
Packaging
Mac Operator/Artworker
East Midlands
£Neg dep on exp
29 May 2024
Print
Account Manager – Direct Mail
South East
£Neg dep on exp
29 May 2024
Print
Business Development Director – Large Format Printing – AD3817
South East
£60K - £100K
28 May 2024
Print
Artworker/Mac Operator
North West
£26,000 - £32,000
23 May 2024
Drives, Controls & Instrumentation
Senior Sales & Business Development Manager (Industrial Instrumentation & Safety Products)
UK
£45K - £60K + commission + company car or car allowance
22 May 2024
Packaging
Senior R & D Chemist
North West
Up to £45k
21 May 2024
Packaging
Account Manager
North West
30-40k
15 May 2024
Print
Senior Business Manager/Administrator – AD3816
East Midlands
30-40k

Trusted by

Prismaflex UK Ltd
Manchester Paper Box (1964) Ltd
BG Energy Solutions
Brunel Promotions
Richard Kingsbury
John Bannister
Mike Jenkins
Tony Cooper
Liane Avery, Project Manager
Douglas Mackay
Managing Director
Sales Director
James Boydell
What do they say about us?

Our Client say

"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."
James Boydell
STi Group

Key Recruitment has updated its cookie policy. We use third-party cookies to personalise content, provide social media features, and analyse our traffic to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Key Recruitment website. I consent to cookies Find out more

top