External Account Manager
Salary:
40-50k
Location:
South East
Position: External Account Manager
Location: Covering South East UK
Salary: Up to £50k + benefits + car
Company/ Sector: Cutting Tools
The Role:
- This is predominately an account management role but with some new business
- Retain business critical market share at core customers
- Actively hunt for new opportunities in developing core customers
- Ensure appropriate development strategy is defined for the assigned customer portfolio
- Develop strategies and determine activities focused on portfolio customer needs and pain-points
- Achieve business and financial outcomes according to expectation for assigned customer portfolio
- Maintain and/or develop relationships securing customer commitment
- Coordinate specialist support as required fulfilling company commitment
- Review results and develop corrective actions securing results delivery according to plan
- Provide accurate and timely market information regarding customers and competitors.
- Support Sales Management in providing accurate forecasts, budgets and targets as required
- Engage internal stakeholder function teams with relevant competencies in the needed fields to offer total solutions that fit customer needs.
- Secure project work for customers engaging required company resources into a project team.
- Possess basic product and services knowledge and gains thorough knowledge of customer business.
- Ensure pre-meeting plans and preparations before each customer visit to secure efficient negotiation results.
- Ensure global and local pricing strategies are executed within all sales activities.
- Serves as a liaison between customers and company departments.
- Constantly improve knowledge of the company and quality of production, new tools and technologies.
Requirements:
- Five to Seven years’ experience in sales and marketing management with engineering cutting tools skills and knowledge.
- Degree or equivalent qualification/experience in mechanical/manufacturing engineering or economics or a related field.
- Proven track record in delivering good business results.
- Successful experience from negotiations of commercial terms and conditions with industrial customers.
- Relevant experience from Account Management or Sales Management.
- Relevant application knowledge.
- Project management knowledge and experience is a must.
- Knowledge and experience of managing external and internal customer relationships.
- People management experience is an advantage.
- Ability to manage customer requests and business issues effectively within a complex and global organization
- Ability to build customer relationships and secure customer service excellence through customers` pain points knowledge
- Ability to present and hold negotiations of commercial terms and conditions with all customer’s functions
- Must be able to perform mathematical calculations applicable to product applications and sales statistics
- Must be able to analyse and balance main KPIs including (but not limited to) pricing simulations, AR report, sales statistics and others
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