Order processing and follow up (POs, despatch notes, proformas, invoices, COAs).
Clear and effective communication by phone, email and other means with clients, suppliers and internal colleagues to expedite planning, ordering, delivery and accounting requirements of clients and suppliers.
Liaising with their warehouse on the despatch of orders and communicating any updates or issues back to their customers.
Recording of sales information, documents, and customer contact.
Assisting with stock management and planning.
Placing new orders with their suppliers and liaising freight forwarders directly.
Ensuring payments are received from customers on time and carrying out credit checks when required.
Arranging samples for customers and monitoring stock levels at 3rd party sample company.
Involvement with the warehouse in Holland for deliveries to their European customers.
General administration duties, which could also include updating the company website, LinkedIn and other marketing tasks.
Domestic and international travel may be required on occasions to attend trade shows and assist on customer visits if necessary.
Requirements:
Previous customer service experience is essential (2 years +)
Proficient with Microsoft Office and other software such as CRM, XERO etc.
Excellent attention to detail and time management skills are essential.
Organised and self-motivated, willing to take the initiative and be proactive.
Excellent written and verbal communication skills.
Experience in Logistics – import/export procedures, incoterms, interacting with global freight forwarders and couriers.
Experience in warehousing and stock management / invoicing
Customer friendly approach with a sales and entrepreneurial mindset.
Scope to develop the role into a management position in future for the right individual.
Interest or previous experience in the chemicals industry is desirable but not essential.
Experience working for an agent or distributor is preferred.
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I was pleased to be offered the position I applied for.
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I have been registered with Key for 5 years and have been submitted for 2 vacancies and have got both positions. It is a great service, friendly and they don’t mess you about like some other agencies that I have bee...read what all our candidates say.
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Key Recruitment consultants are very much in touch and communicate right through from job vacancy advert to procuring the job offer letter. Key consultants are very good in conversing with the candidates at every stag...read what all our candidates say.
"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."
James Boydell
STi Group
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