Branch Manager
Salary:
Up to £45k
Location:
Scotland
Location: Lanarkshire
The Role:
- Implement a strong sales and business development culture within the branch to support their growth objectives and enhancing the customer experience.
- Total ownership of the Sales effectiveness of the Branch
- Total ownership of the trading profit performance of the Branch
- Total ownership of the gross margin generated from all the sales through the Branch.
- Play an influential role in the company supporting the continued successful execution of their business strategy.
- Consistent delivery of product to meet customer requirements through an optimal mix direct despatch and flexible localised delivery.
- Responsible for the execution of all contracted customer SLA’s with specific focus on the achievement of contracted cost saving targets where required within the branch.
- Responsible for the customer service experience through all key touchpoints in the customer journey and through effective implementation and improvement of their customer service.
- Drive sales performance within the branch through the active management and coaching of the internal sales force in addition to proactively undertaking in external service calls to top 20 customers.
- Ensure the revenue generation from carriage is recovered.
- Accountability for the stock management in the branch in line with supply chain process and procedures
- Drive productivity, growth and profit improvement
- Develop and execute sales plan to grow branch house customers – sales, margin, communication strategy
- Accountability for branch operations including local stock profiling, pricing, pricing updates, logistics and health & safety.
Requirements:
- Results focused with a passion for winning.
- Willing to take tough decisions, drive for stretch goals and inspire and challenge.
- The culture of the branch teams is sociable and committed, with a genuine interest in the wellbeing of the team, whilst making strong commitment to creating a fulfilling environment for personal achievement and development.
- Clear communication and presentation skills, with the cultural empathy and emotional awareness required to lead a team in the delivery of sales targets and operational fulfilment.
- Naturally customer focused, with a passion for creating a market leading proposition and customer experience that customers want to come back time and time again.
- A visible and energetic manager who is able to enthuse and motivate a team, capture hearts and minds and act as a true ambassador for the business.
- A proactive self-starter who is comfortable working at pace with an open and inclusive style.
- Active listener with the ability to communicate at all levels within the business.
- Results focused with a passion for winning.
- Drive for stretch goals and inspire and challenge.
- A proven track record in B2B preferably in general management positions (preferably in the cutting tool industry) showing an operating knowledge of both sales and operational development.
- Management of teams including recruitment, training and development as well as performance management of branch team.
- Previous leadership experience in a customer centric business.
- New business planning, development and implementation to demanding customer requirements.
- Customer relationship management experience and a strong customer service ethos.
- A conscientious and disciplined attention to detail with the proven ability to drive and deliver profitable growth.
- Demonstrate good interpersonal and communication skills along with experience of leading sales and operational teams.
- An individual who will gain credibility and win respect across the organisation.
- Process awareness and system skills.
- Confidence with a drive to challenge and develop the performance to the next level.
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