Account Manager – Direct Mail
Salary:
£35K - £45K DOE + bonus
Location:
Greater London
The Role:
• Deliver agreed annual revenue target from set client list
• Manage a varied portfolio of existing customers to ensure they keep coming back for repeat business and are aware of all of company products and services
• Book and manage jobs to the highest standard
• Implement the 9 C’s model of customer service across the client base
• Ensure regular contact with all clients within the agreed client list
• Where appropriate, (as agreed with CEO) develop account plans and implement
• Meet with key clients on a regular (quarterly or bi annually) basis to deepen the relationship, uncover development opportunities and make sure they are aligned with their current and future needs
• Actively search out opportunities in your client base recording activity and opportunities in HubSpot CRM
• Generate google reviews and referrals from your client base
• Deliver fundamental tasks including correct job booking, contacting first job bookers and PO management
• Manage customer payments ensuring services received on time and according to agreed terms
• Working in partnership with colleagues and other internal teams to ensure that customers get a good service and the company operates efficiently
• Keeping up to date with company products and services so that they can be fully explained to customers
• Other tasks as required
Requirements:
• 3 years account management experience within a print and mail business
• Target driven – highly capable of building relationships and developing accounts
• In-depth understanding of account management and customer service
• Builds strong working relationships both internally and externally
• A track record in persuading, influencing and negotiating effectively at all levels
• High degree of accuracy when completing projects.
• Open minded and resilient in the face of disappointments
• Can prioritise workload and manage peaks and troughs effectively
• Self-motivated with a positive, curious and outward looking
• Can demonstrate the company values
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