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Service Manager – Machine Tools

Salary:

£55K + bonus

Location:

North West

The Company:
Well established, long standing CNC machine tool company

The Role:
• Responsible for top level management of all engineers and service support
• Providing project plans for all machine tool installations
• Providing and supporting the team with RAMS
• Providing and supporting the team with all H&S
• Reporting on department KPI’S
• Monitoring CRM and inputting when required
• Working to company budget’s
• Overseeing the parts, service and workshop
• Ensuring targets set are met and exceeded
• Maximising profitability of the Aftersales department
• To set work tasks and workload for the aftersales team
• Providing and supporting quotations in a timely manner, presenting them at customers premises.
• To communicate with customers effectively by telephone and follow by email to keep constant update of customer related issues.
• To share and allocate, monitor work that reaches the business through email or telephone for aftersales
• Communicating with the rest of the Team online through video virtual office daily
• Collate and record all aftersales issues, while driving the technical manager for results
• Ownership of day-to-day performance and ongoing training of the service team
• Support service team to ensure all objectives are being met
• Proactively drives continuous improvement throughout the department
• Effectively deal with departmental HR with support from HR department
• Monitor department and individuals’ performance
• To support the business in any other activities when required
• Allocate holiday requirement while maintaining a balanced department
• Deal with and raise department HR related issues.

Apply

Contact Service Manager – Machine Tools:

Service Manager – Machine Tools

Our specialist advisors

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"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."
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