Service Engineer (NE)
Salary:
£30K-£35K + bonus + car
Location:
North East
My client is a leading environmental & safety engineering company who is looking to recruit a Service Engineer covering the South of England.
The Role:
- The key function of this role is to provide service and support to your allocated cluster of sites, including all associated documentation & paperwork.
- An essential element of the role is also to ensure strong communication lines are maintained with both external & internal customers for the duration of each contract from final commissioning & project sign off through to service contract.
- The Service Department currently is structured with two sub-departments for Northern & Southern Support with dedicated service administrators, all of which report to the service manager.
- Management of allocated cluster of sites to make sure all elements of the service contract are provided in line with customer/contractual expectations/obligations i.e. deliver service and support to the desired level of quality, on time and within budget, updating the CRM with all required information
- Forge quality customer relationships by liaising professionally with customers when on site, i.e. how problems have been resolved, action taken to avoid further problems, etc. Ensure customers are aware at all times of ETA on site, any potential delays, issues, etc.
- Assist regional supervisor with accurate recording of stock by ensuring that all parts/consumables used on-site visits are recorded using the designated method.
- Seek out new business opportunities – e.g. service and repair work from new and existing customers
- Proactively review your work schedule to make sure customer expectations are met
- Proactively request training as & when required
- Ensuring that strong communication lines are maintained with external and internal customers
- Essential is a strong working relationship with the other service engineers to ensure all contracts are delivered within their SLA
- Attendance at regional service meetings
Requirements:
- Extremely well organised and structured
- Excellent communicator on all levels (varying mediums)
- Self-motivated
- Good team player
- Strong eye for detail
- Degree, HND or Equivalent in Electrical and Mechanical Engineering
- Experience with Instrumentation in previous roles preferred in an industrial environment
- Proven successful man-management track record
- Proven fault finding and instrument repair experience
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