Manage incoming customer enquiries by telephone and email
Prequalify customers’ enquiries; technically, commercially and negotiate terms (if required) of the requirements and adhere to credit control procedures 3
Produce clear and accurate proposals
Actively participate in the utilisation of salesforce.com/SAP for the purpose of co-operation and collaboration of business opportunities
Maintain Sales pipeline with forecast date and probability
Manage Sales pipeline regarding open opportunities to close sale
Work closely with all teams/departments to develop and improve customer performance
Completion of applicable documents to ensure accurate processing of orders
Own and manage customer accounts including database maintenance
Enhance product knowledge via formal training, on-the-job training, and elearning
Promote our Digital Sales platform
Prioritise workload and self-manage activities
Liaise with Application Consultants and/or Industry Managers for complex applications
Identify cross-selling opportunities and communicate with Service and Solutions to develop integrated offering and expand sale
Maintain an understanding of the company’s business including specific industry segments
Take ownership of complaints, returns, and other issues affecting customer satisfaction
Commit fully to the Company Performance & Development Review Process
Work to the company Quality Assurance Procedures
Assist with any other Sales duties as required
Requirements:
Ideally educated to Degree level – technical degree or equivalent relevant industry qualification. Must have English Language and Maths GCSE
Previous work experience in the process industry or with instrumentation is advantageous but not essential, as is commercial sales experience
Excellent communication skills and telephone/digital (Skype/GoTo/Microsoft Teams etc) manner
Excellent interpersonal skills with a high regard for exceptional customer service
Commit to practicing positive behaviours with customers and colleagues; be realistic, be there, build trust, think ahead, communicate, and make their day.
Self-motivated with a positive attitude
Able to multi-task and work under pressure
Able to work as a team member and as an individual
Prioritise and organise own workload
Empowerment – able to take ownership
Consultative selling approach with questioning techniques
Nothing compares to the service that Sue provided…she listened to my requirements and matched them perfectly to opportunities. Sue really went that extra mile with some evening calls and even on days that she wa...read what all our candidates say.
Christine A.
I found the service I received by Anna and Key were excellent. Anna was very helpful and knew exactly what I was looking for, she constantly kept in contact updating me of any progress.
I would definately recom...read what all our candidates say.
B.A
Anna understood my requirements very well, with good communication all the way through the process. Key has provided the best service to date in comparison to other recruitment companies that I have used in the past....read what all our candidates say.
"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."
James Boydell
STi Group
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