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Key Account Manager – Direct Mail


£Neg dep on exp


South East

Key Account Manager (Direct Mail)


£Neg dep on exp

Due to tremendous growth my client has an opening for a creative minded Key Account Manager with experience in Direct Mail.

The Role:
• Work through their management information system (optimus), to generate quotes, book jobs, raise PO’s and keep client information updated
• Look for opportunities to increase revenue and margin
• Meeting with key client in accordance with the account plan to deepen the relationship, cross and up sell and make sure we are aligned with their current and future needs
• Set up jobs.
• Book into schedule, give PO and set up job folders, plus costing spreadsheets, instruction sheets for fulfilment, job sheets.
• Brief Admin Assist/print/production on campaigns and anything else required to accurately fulfil and dispatch campaigns.
• Proof all jobs and ensure all double checks are done on data/fulfilment/print.
• Advise clients and order in any packaging required for client campaigns.
• Quality check throughout the print and fulfilment of campaigns. Provide client aftercare
• Prepare final costs for invoicing and make sure that customers pay for services received on time and according to agreed terms.
• Working in partnership with colleagues and other internal teams to ensure that customers get a good service and the company operates efficiently
• Keeping up to date with company’s products and services so that they can be fully explained to customers

• Must have experience in the Direct Mail or postal industry or both
• In-depth understanding of account management and customer service
• Ability to work effectively with and manage team members
• Must be familiar with general computer use and skilled enough for day to day use
• Data systems and excel spreadsheets


Contact Craig Smith:

Craig Smith

Senior Consultant
0161 443 4992

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"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."
James Boydell
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