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Talk to us 0161 443 0000

Internal Account Manager


Up to £30k (depending on experience)


South East




The Role:

  • Front line contact for all day to day relationship with nominated clients.
  • Develop sound relationship based on reliable, effective, prompt and proactive communication in a timely manner
  • Identify with customer upcoming needs/ requirements and communicate internally as appropriate
  • Look for opportunities to upsell and seek commercial opportunities through daily communication and liaise with Sales team to leverage opportunities
  • Identify any customer concerns, raise internally and manage resolution with support of sales and Ops team
  • Receive and clarify incoming enquiries with customer / sales team
  • Prepare internal estimating brief
  • Communicate and follow up on quotations with customers.
  • Account Manager will be required to generate their own enquiry cost estimates with support of team
  • Prepare detailed technical brief for production on all new projects for nominated clients:
  • Develop and manage CPA both internally and externally (share point)
  • Sample creation and submission (to include briefing external resources with technical / aesthethic requirements when required)
  • Work with customer to develop artwork briefs
  • Checking of artworks from customers, submission of proofs
  • Manage customer approvals in line with CPA
  • Internal approvals of production based on adherence to customer expectations and agreed specification
  • Manage communication with client
  • Receive and acknowledge initial and repeat orders
  • Prepare job bags
  • Quality issues identified either internally or by a customer.
  • Gather relevant data to allow effective analysis including request of samples if required
  • Liaise with Internal colleagues to ensure a satisfactory resolution is found within necessary timescales and corrective actions are put in place
  • Communicate with customer promptly resolution and communicate internal paperwork requirements
  • Ensure any payment issues are resolved with customer with assistance of relevant Finance & sales team
  • Maintain and update any required admin/ record keeping details as required internally and with nominated clients



  • Attention to detail
  • High level of relationship / communication skills to manage contact competently at all levels at customers
  • Ability to build solid relationships internally and with customers
  • Capable of acting as a strong value adding intermediary between customer and the company in all situations
  • Commercial awareness to identify beneficial opportunities from daily communication with customers and mitigate risk
  • Customer facing roles – 3 years
  • Print experience including artwork management – 3 years (offset print/ digital)
  • Packaging experience – 3 years #
  • Highly capable project management skills including development and management of critical paths – 3 years
  • Office suite – high competency (Word, Excel, etc.)


Contact Abbie Morrison:

Abbie Morrison

Senior Administrator/Marketing Manager
0161 443 0010

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Abbie Morrison
Senior Administrator/Marketing Manager

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