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Talk to us 0161 443 0000

Internal Account Manager

Salary:

Up to £30k (depending on experience)

Location:

South East

Location: 

Essex

 

The Role:

  • Front line contact for all day to day relationship with nominated clients.
  • Develop sound relationship based on reliable, effective, prompt and proactive communication in a timely manner
  • Identify with customer upcoming needs/ requirements and communicate internally as appropriate
  • Look for opportunities to upsell and seek commercial opportunities through daily communication and liaise with Sales team to leverage opportunities
  • Identify any customer concerns, raise internally and manage resolution with support of sales and Ops team
  • Receive and clarify incoming enquiries with customer / sales team
  • Prepare internal estimating brief
  • Communicate and follow up on quotations with customers.
  • Account Manager will be required to generate their own enquiry cost estimates with support of team
  • Prepare detailed technical brief for production on all new projects for nominated clients:
  • Develop and manage CPA both internally and externally (share point)
  • Sample creation and submission (to include briefing external resources with technical / aesthethic requirements when required)
  • Work with customer to develop artwork briefs
  • Checking of artworks from customers, submission of proofs
  • Manage customer approvals in line with CPA
  • Internal approvals of production based on adherence to customer expectations and agreed specification
  • Manage communication with client
  • Receive and acknowledge initial and repeat orders
  • Prepare job bags
  • Quality issues identified either internally or by a customer.
  • Gather relevant data to allow effective analysis including request of samples if required
  • Liaise with Internal colleagues to ensure a satisfactory resolution is found within necessary timescales and corrective actions are put in place
  • Communicate with customer promptly resolution and communicate internal paperwork requirements
  • Ensure any payment issues are resolved with customer with assistance of relevant Finance & sales team
  • Maintain and update any required admin/ record keeping details as required internally and with nominated clients

 

Requirements: 

  • Attention to detail
  • High level of relationship / communication skills to manage contact competently at all levels at customers
  • Ability to build solid relationships internally and with customers
  • Capable of acting as a strong value adding intermediary between customer and the company in all situations
  • Commercial awareness to identify beneficial opportunities from daily communication with customers and mitigate risk
  • Customer facing roles – 3 years
  • Print experience including artwork management – 3 years (offset print/ digital)
  • Packaging experience – 3 years #
  • Highly capable project management skills including development and management of critical paths – 3 years
  • Office suite – high competency (Word, Excel, etc.)

Apply

Contact Abbie Morrison:

Abbie Morrison

Recruitment Consultant
0161 443 0010

Our specialist advisors

Meet everyone...
Kelly Kehoe
Specialist Recruitment Consultant
Anna Gale
Divisional Manager/Branch Manager
Alison Dagnall
Senior Print Consultant
Sue Kirkman
Senior Consultant - Print/B1/B2/Digital/Large Format/Print Management/BMS
Emma Ingham
Technical Print & Packaging Consultant
Abbie Morrison
Recruitment Consultant

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What do they say about us?

Our Client say

"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."
James Boydell
STi Group

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