Internal Account Manager
Salary:
Up to £30k (depending on experience)
Location:
South East
Location:
Essex
The Role:
- Front line contact for all day to day relationship with nominated clients.
- Develop sound relationship based on reliable, effective, prompt and proactive communication in a timely manner
- Identify with customer upcoming needs/ requirements and communicate internally as appropriate
- Look for opportunities to upsell and seek commercial opportunities through daily communication and liaise with Sales team to leverage opportunities
- Identify any customer concerns, raise internally and manage resolution with support of sales and Ops team
- Receive and clarify incoming enquiries with customer / sales team
- Prepare internal estimating brief
- Communicate and follow up on quotations with customers.
- Account Manager will be required to generate their own enquiry cost estimates with support of team
- Prepare detailed technical brief for production on all new projects for nominated clients:
- Develop and manage CPA both internally and externally (share point)
- Sample creation and submission (to include briefing external resources with technical / aesthethic requirements when required)
- Work with customer to develop artwork briefs
- Checking of artworks from customers, submission of proofs
- Manage customer approvals in line with CPA
- Internal approvals of production based on adherence to customer expectations and agreed specification
- Manage communication with client
- Receive and acknowledge initial and repeat orders
- Prepare job bags
- Quality issues identified either internally or by a customer.
- Gather relevant data to allow effective analysis including request of samples if required
- Liaise with Internal colleagues to ensure a satisfactory resolution is found within necessary timescales and corrective actions are put in place
- Communicate with customer promptly resolution and communicate internal paperwork requirements
- Ensure any payment issues are resolved with customer with assistance of relevant Finance & sales team
- Maintain and update any required admin/ record keeping details as required internally and with nominated clients
Requirements:
- Attention to detail
- High level of relationship / communication skills to manage contact competently at all levels at customers
- Ability to build solid relationships internally and with customers
- Capable of acting as a strong value adding intermediary between customer and the company in all situations
- Commercial awareness to identify beneficial opportunities from daily communication with customers and mitigate risk
- Customer facing roles – 3 years
- Print experience including artwork management – 3 years (offset print/ digital)
- Packaging experience – 3 years #
- Highly capable project management skills including development and management of critical paths – 3 years
- Office suite – high competency (Word, Excel, etc.)
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