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Customer Services Administrator




North West

The Role:
• Ensuring compliance of Business support centre processes across their customer portfolio.
• Resolving queries as generated from Customers at all levels.
• Prepare and maintain customer price files
• Preparing catalogues on price lists.
• Producing statistics for National Account Managers by running reports.
• Process requests for sample products with relevant suppliers in accordance with customer requests requirements.
• Preparing allocations.
• Preparing upload paperwork for validation.
• Co-ordinate new line listings within the required deadlines
• Housekeeping and maintenance of account briefs and portfolio matrices.
• Handling second level Customer Complaints where this could not be resolved at depot level.
• Generation of credit investigation and requests.
• Recording of all tasks on the task / activity manager
• To undertake any other reasonable duties as required by the Centre for Excellence management team.
• Open/ close new accounts and inform customers of any account details/delivery days
• Health & Safety responsibilities
• Comply with the Company Health & Safety Policy.
• Support the BS OHSAS 18001:2007 accreditation process.
• Comply with all verbal and written instructions in matters pertaining to Health & Safety.
• Attend Health & Safety training courses as per instructions from line managers.
• Support the mobilisation team in all new business mobilisation projects
• Prioritising work load, identifying when to ask for assistance from team / team leader
• Self-discipline, ensuring urgent work is handled first
• Ensuring KPI’s are met
• Maintaining and building strong relationships with Stakeholders whilst meeting the needs of internal and external customers
• Maintaining housekeeping in line with accountabilities
• Attending buzz sessions

• Customer Service experience
• Ability to interpret reports
• Strong organisational skills
• Assertive
• Interpersonal skills
• Communication skills
• Strong IT skills and experience with Microsoft packages including Word, Excel and PowerPoint
• Adaptable to different situations
• Willing to find out answers
• Able to build relationships and credibility
• Ability to cope with pressurised environments (resilience)
• Able to think logically and in a structured way
• Able to communicate clearly at all levels in both written and verbal communication
• NVQ’s in Business, Administration and or Customer Service (preferred but not essential)



Contact Customer Services Administrator:

Customer Services Administrator

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Our Client say

"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."
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