Commercial Assistant
Salary:
£21k - £25k (Negotiable)
Location:
Yorkshire & the Humber
Location:
West Yorkshire
The Company:
Speciality chemical distributor
The Role:
- Order processing and follow up (POs, despatch notes, proformas, invoices, COAs).
- Clear and effective communication by phone, email and other means with clients, suppliers and internal colleagues to expedite planning, ordering, delivery and accounting requirements of clients and suppliers.
- Liaising with their warehouse on the despatch of orders and communicating any updates or issues back to their customers.
- Recording of sales information, documents, and customer contact.
- Assisting with stock management and planning.
- Placing new orders with their suppliers and liaising freight forwarders directly.
- Ensuring payments are received from customers on time and carrying out credit checks when required.
- Arranging samples for customers and monitoring stock levels at 3rd party sample company.
- Involvement with the warehouse in Holland for deliveries to their European customers.
- General administration duties, which could also include updating the company website, LinkedIn and other marketing tasks.
- Domestic and international travel may be required on occasions to attend trade shows and assist on customer visits if necessary.
Requirements:
- Previous customer service experience is essential (2 years +)
- Proficient with Microsoft Office and other software such as CRM, XERO etc.
- Excellent attention to detail and time management skills are essential.
- Organised and self-motivated, willing to take the initiative and be proactive.
- Excellent written and verbal communication skills.
- Experience in Logistics – import/export procedures, incoterms, interacting with global freight forwarders and couriers.
- Experience in warehousing and stock management / invoicing
- Customer friendly approach with a sales and entrepreneurial mindset.
- Scope to develop the role into a management position in future for the right individual.
- Interest or previous experience in the chemicals industry is desirable but not essential.
- Experience working for an agent or distributor is preferred.
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