Client Services/Account Manager
Salary:
c.£35,000
Location:
Greater London
The Company:
My Client is an award winning POS company with multiple sites in the UK and Europe who are looking for a Client Services/Account Manager who is looking to progress.
The Role:
• Ensure client service KPI (key performance indicators) are delivered upon
• Identify/take client briefs and interpret for the Group (Design / CAD / Print / Data brief for dynamic print / Logistics / AFD). Escalate where appropriate.
• Working in accordance with agreed business process (efficient processing of client briefs and liaison between different internal teams)
• Review and fill in gaps in client briefs
• Accountable for the handover of jobs into Estimating & Scheduling
• Work with Sales Team to develop great customer relationships and play an active role in the on-going client relationship. Direct client contact.
• Gather information / material for monthly client account packs
• Attend off site client review meetings with Sales Team when requested
• Report lack of compliance to business process
• Escalate issues and offer up solutions to problems
• Identify when items should be added to the standard element lists for accounts
• Ensure all client element specification briefs are up to date.
• Drive product innovation
• Responsible for project purchase order cover across own projects
• Train new Client Services team members to ensure service levels are understood and delivered upon
• Work with team to drive actionable / relevant critical paths
• Implement change strategies as briefed by Senior Client Services Manager
• Provide proposals for continuous improvement
• Skilled at managing workload and managing a small team
Requirements:
• Be an effective communicator (direct client conversation / internal teams)
• Be able to listen to provide a balanced response / plan to challenging situations
• Proficient in Excel (v-lookup, if statements, pivot tables, basic formula building)
• Implement and follow business process
• Understand risk level and when to escalate issue to management
• Good technical print knowledge
• Excellent project management skills
• Can do attitude
• Problem solving
• Take ownership of challenges and overcome them
• Open and honest
• Standard setter
• Takes ownership of their development plans
• Take on constructive criticism to better self
• Strive to learn and understand your client’s business and type of retailing
• Willingness to learn and adapt
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