-print 30years INDUSTRYSPECIALISTS arrow-down arrow-left arrow-right arrow-up bms bubble capital-equipment close drives facebook fmcg ingredients linkedin machine-tools packaging print search twitter psychometric-profiling
Talk to us 0161 443 0000

After Sales Inhouse Support/ Office Administrator

Salary:

Negotiable

Location:

West Midlands

Area: Warwickshire/ West Midlands

Salary: £Negotiable depending on experience

Hours: Monday-Thursday 8am-4:30pm / Friday 8am-4pm

The Company/Sector: Engineering/ Machine Tools

 

The Role:

  • Responsible for supporting the Service & Applications department, in particular, taking customer phone calls, updating and maintaining CRM database, raising invoices for service and spare parts.
  • Provide administrative support to UK Office and company personnel.
  • Provides high quality customer service in terms of direct and indirect communication.
  • Act as first point of contact for incoming customer queries and site visitors, directing requests to appropriate team members
  • Management of quote-to-invoice process for parts and service, including working with overseas accounting firms where applicable
  • Inbound and outbound inventory management and cycle counting
  • Ordering of parts, equipment and materials for site, including supplier communication
  • Shipment preparation and dispatch including documentation
  • Correct filing, archiving and database updating for relevant activities
  • Customer follow-up for satisfaction surveys and payment clarification
  • Dealing with incoming mail/faxes, and outgoing mail.
  • Support management and branch staff as required ensuring smooth running of the office on a daily basis.
  • Assist to manage hours worked and holidays for employees.

 

Requirements:

  • Excellent customer facing skills.
  • Disciplined, energetic and results orientated.
  • Having an analytical approach to setting priorities.
  • High standards of numeracy and literacy.
  • Assertive and confident.
  • Self-starter, who can multi-task in a demanding environment.
  • Maintain a 5S work environment and work with the Line Manager to mitigate and eliminate hazards that put at risk fellow employees.
  • Conduct routine 5S audits and action issues identified promptly and reliably.
  • Participate in departmental risk assessments, incident reporting and incident investigations.
  • Able to meet deadlines and organise work priorities.
  • Highly developed organisational skills.
  • Demonstrate a flexible and “can do” attitude.
  • Able to work on agreed initiatives with minimal support.
  • Demonstrated PC skills (Excel, Word, PowerPoint and ERP systems).
  • Team player.
  • Phone calls are answered promptly and courteously with messages relayed quickly and correctly.
  • Filing systems are intuitive; thorough filing of paperwork.
  • All processes are performed accurately and in a timely manner for month-end reporting.

Apply

Contact Abbie Morrison:

Abbie Morrison

Recruitment Consultant
0161 443 0010

Our specialist advisors

Meet everyone...
Kelly Kehoe
Specialist Recruitment Consultant
Anna Gale
Divisional Manager/Branch Manager
Alison Dagnall
Senior Print Consultant
Sue Kirkman
Senior Consultant - Print/B1/B2/Digital/Large Format/Print Management/BMS
Emma Ingham
Technical Print & Packaging Consultant
Abbie Morrison
Recruitment Consultant

Latest jobs

12 Mar 2025
Packaging
Internal Sales/Production Controller
North West
£29,000 - £31,000 Dep on Exp
10 Mar 2025
Print
Sales Executive – SK3840
North East
£30k - £80k
10 Mar 2025
Print
Sales Executive – B1 – SK669
East Midlands
£25k -£30k plus commission plus car and mobile
9 Mar 2025
Packaging
Sales Executive – Labels – SK3443
South East
£30K - £40K + commission, car & mobile
9 Mar 2025
Print
Sales Executive – Signs/Signage – SK3703
UK
£35K – £65k dependent on experience + bonus scheme + company car
7 Mar 2025
Print
Sales Executive – B2, Digital, Large Format, Screen – SK3841
East Midlands
£30k -£45k ( negotiable ) plus commission plus car and mobile
7 Mar 2025
Print
New Business Sales
North
£30,000 - £60,000
7 Mar 2025
Print
Senior Sales – B1/B2 & Digital – SK3336
Greater London
£75,000
6 Mar 2025
Drives, Controls & Instrumentation
Account Manager
North West
60-70k
6 Mar 2025
Print
Large Format Sales Executive (SK3434)
UK
30-40k

Trusted by

Prismaflex UK Ltd
Manchester Paper Box (1964) Ltd
BG Energy Solutions
Brunel Promotions
Richard Kingsbury
John Bannister
Mike Jenkins
Tony Cooper
Liane Avery, Project Manager
Douglas Mackay
Managing Director
Sales Director
James Boydell
What do they say about us?

Our Client say

"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."
James Boydell
STi Group

Key Recruitment has updated its cookie policy. We use third-party cookies to personalise content, provide social media features, and analyse our traffic to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Key Recruitment website. I consent to cookies Find out more

top