After Sales Inhouse Support/ Office Administrator
Salary:
Negotiable
Location:
West Midlands
Area: Warwickshire/ West Midlands
Salary: £Negotiable depending on experience
Hours: Monday-Thursday 8am-4:30pm / Friday 8am-4pm
The Company/Sector: Engineering/ Machine Tools
The Role:
- Responsible for supporting the Service & Applications department, in particular, taking customer phone calls, updating and maintaining CRM database, raising invoices for service and spare parts.
- Provide administrative support to UK Office and company personnel.
- Provides high quality customer service in terms of direct and indirect communication.
- Act as first point of contact for incoming customer queries and site visitors, directing requests to appropriate team members
- Management of quote-to-invoice process for parts and service, including working with overseas accounting firms where applicable
- Inbound and outbound inventory management and cycle counting
- Ordering of parts, equipment and materials for site, including supplier communication
- Shipment preparation and dispatch including documentation
- Correct filing, archiving and database updating for relevant activities
- Customer follow-up for satisfaction surveys and payment clarification
- Dealing with incoming mail/faxes, and outgoing mail.
- Support management and branch staff as required ensuring smooth running of the office on a daily basis.
- Assist to manage hours worked and holidays for employees.
Requirements:
- Excellent customer facing skills.
- Disciplined, energetic and results orientated.
- Having an analytical approach to setting priorities.
- High standards of numeracy and literacy.
- Assertive and confident.
- Self-starter, who can multi-task in a demanding environment.
- Maintain a 5S work environment and work with the Line Manager to mitigate and eliminate hazards that put at risk fellow employees.
- Conduct routine 5S audits and action issues identified promptly and reliably.
- Participate in departmental risk assessments, incident reporting and incident investigations.
- Able to meet deadlines and organise work priorities.
- Highly developed organisational skills.
- Demonstrate a flexible and “can do” attitude.
- Able to work on agreed initiatives with minimal support.
- Demonstrated PC skills (Excel, Word, PowerPoint and ERP systems).
- Team player.
- Phone calls are answered promptly and courteously with messages relayed quickly and correctly.
- Filing systems are intuitive; thorough filing of paperwork.
- All processes are performed accurately and in a timely manner for month-end reporting.
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