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Talk to us 0161 443 0000

Account Manager – Direct Mail

Salary:

£35K - £45K DOE + bonus

Location:

Greater London

The Role:
• Deliver agreed annual revenue target from set client list
• Manage a varied portfolio of existing customers to ensure they keep coming back for repeat business and are aware of all of company products and services
• Book and manage jobs to the highest standard
• Implement the 9 C’s model of customer service across the client base
• Ensure regular contact with all clients within the agreed client list
• Where appropriate, (as agreed with CEO) develop account plans and implement
• Meet with key clients on a regular (quarterly or bi annually) basis to deepen the relationship, uncover development opportunities and make sure they are aligned with their current and future needs
• Actively search out opportunities in your client base recording activity and opportunities in HubSpot CRM
• Generate google reviews and referrals from your client base
• Deliver fundamental tasks including correct job booking, contacting first job bookers and PO management
• Manage customer payments ensuring services received on time and according to agreed terms
• Working in partnership with colleagues and other internal teams to ensure that customers get a good service and the company operates efficiently
• Keeping up to date with company products and services so that they can be fully explained to customers
• Other tasks as required

Requirements:
• 3 years account management experience within a print and mail business
• Target driven – highly capable of building relationships and developing accounts
• In-depth understanding of account management and customer service
• Builds strong working relationships both internally and externally
• A track record in persuading, influencing and negotiating effectively at all levels
• High degree of accuracy when completing projects.
• Open minded and resilient in the face of disappointments
• Can prioritise workload and manage peaks and troughs effectively
• Self-motivated with a positive, curious and outward looking
• Can demonstrate the company values

Apply

Contact Emma Ingham:

Emma Ingham

Technical Print & Packaging Consultant
0161 443 0016

Our specialist advisors

Meet everyone...
Kelly Kehoe
Specialist Recruitment Consultant
Anna Gale
Divisional Manager/Branch Manager
Alison Dagnall
Senior Print Consultant
Sue Kirkman
Senior Consultant - Print/B1/B2/Digital/Large Format/Print Management/BMS
Emma Ingham
Technical Print & Packaging Consultant
Abbie Morrison
Recruitment Consultant

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What do they say about us?

Our Client say

"We wanted to thank Anna for securing her candidate with us. He has settled in well and jumped straight in at the deep end for the first few days. Thank you very much and we are glad we have got him."
James Boydell
STi Group

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