Account Manager
Salary:
30-40k
Location:
South East
Location: London
Salary: Up to £40k
The Company: Print & Direct Mail company
Role:
- To support the achievement of the business’s goals by adhering to all policies and procedures applicable to your job role and area of responsibility.
- To be entirely responsible for the service delivery of key client accounts (direct mail, print and digital services).
- To be responsible for a high level of client communication, that issues are managed and resolved professionally, that clear audit trails for jobs are available, when requested, and have a proactive approach to ensure invoicing is carried out on a timely basis, ensuring all additional costs are captured, communicated in a timely manner and charged on invoices to clients.
- Ensure that all key clients are kept up to date with any changes that may affect their day-to-day dealings with the company.
- A working knowledge of the range of services provided by the Group.
- Manage key strategic clients assigned ensuring that the company is presented as a professional, value added solutions provider to all clients.
- Understand and comply with company policies and procedures.
- Undertake support tasks as required (e.g. managing issues, invoicing, etc.).
- Ensure that all documentation is correctly completed on time and in a presentable manner. To ensure that all documentation meets compliance requirements and that all jobs have an estimate, time and sequence plan, brief, clear work instructions & matrices, approvals, proof of delivery/postage and invoices available.
- To ensure that all invoicing is completed within 48 hours of completion of a job.
- To ensure that all additional costs are fully documented and invoiced.
- Participate in team meetings for production status and pre-production meetings for new projects.
- Administer jobs with effective cost management to ensure work is completed on time and within budget.
- To ensure that clients are kept informed of the progress of their job daily.
- To be fully aware of the client portfolio allocated and to track performance on each account to include full awareness of turnover and trends.
- To be fully aware of job status at all times – to ensure a daily presence on the production floor to ascertain jobs are being processed in accordance with client requirements and sign offs.
- To escalate and manage any issues internally through to client resolution and satisfaction.
- To monitor overall client satisfaction through Customer Satisfaction Surveys and scheduled Service Review Meetings where appropriate.
- To host Service Review Meetings and deliver key account management information, identify process and campaign improvements and present new opportunities when required.
- To develop and add additional revenue to active accounts.
Requirements:
- Excellent verbal and written communication skills
- Effective listening skills
- Good administration skills
- Computer literate with a good understanding of Management Information Systems (e.g., Shuttleworth) and Microsoft applications.
- Methodical with good attention to detail
- Ability to accurately translate key strategic client requirements into production requirements
- Excellent knowledge and practical understanding of; lithographic printing & finishing, digital & laser printing, managing data and data briefs, envelope production, mailing and postal services
- Be able to generate innovative and effective solutions and added value to both meet and exceed client requirements
- Able to cope with multiple projects at one time
- Team player, able and willing to assist other members of their team and to contribute towards common team objectives
- Flexible and able to cope under pressure
- Understanding of commercial issues surrounding jobs and the need for invoicing jobs within 48 hours of completion of work.
- Understanding of responsibilities in regard to compliance issues and safeguarding the company.
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